Policies
Returns
Salt & Co will refund any* purchase within the first seven (7) days of purchase. We will offer store credit on any* returns up to thirty (30) days after the initial purchase.
*To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
-Gift cards
-Sale items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds may granted (if applicable and at Salt & Co's sole discretion)
-Any item not in its original condition, is damaged, worn, or missing parts for reasons not due to our error
-Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If the return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, typically within three to five business days.
Late or missing refunds (if applicable)
Credit card returns may take up to 7 business days to process depending on your bank. If you haven't received your refund after that time, please contact us at saltandcompanyoc@gmail.com
Sale items
Only regular priced items may be returned.
Exchanges
If an item needs to be exchanged for fit, color, or style, we will gladly accept exchanges within 30 days. Please send us an email at saltandcompanyoc@gmail.com with a brief explanation of the issue.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift card will be mailed to you or your gift recipient.
Salt & Co will refund any* purchase within the first seven (7) days of purchase. We will offer store credit on any* returns up to thirty (30) days after the initial purchase.
*To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
-Gift cards
-Sale items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds may granted (if applicable and at Salt & Co's sole discretion)
-Any item not in its original condition, is damaged, worn, or missing parts for reasons not due to our error
-Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If the return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, typically within three to five business days.
Late or missing refunds (if applicable)
Credit card returns may take up to 7 business days to process depending on your bank. If you haven't received your refund after that time, please contact us at saltandcompanyoc@gmail.com
Sale items
Only regular priced items may be returned.
Exchanges
If an item needs to be exchanged for fit, color, or style, we will gladly accept exchanges within 30 days. Please send us an email at saltandcompanyoc@gmail.com with a brief explanation of the issue.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift card will be mailed to you or your gift recipient.